Access Voicemail
To access Visual Voicemail, you must have already Set Up Voicemail. Alternatively, you can check your voicemail messages by selecting the Phone app from the home screen > dialpad icon > select and hold the 1 key > if prompted, enter your voicemail password > follow the prompts to listen to your messages. If you have forgotten your existing voicemail password, you will not be able to access voicemail until you reset your voicemail password.
In this tutorial, you will learn how to:
• Access & listen to a voicemail
• Access voicemail options
When a new voicemail is received, the 
Voicemail icon will appear in the Notification bar.
Access & listen to a voicemail
• ACCESS: From the home screen, select the 
Phone app, then select the 
Voicemail tab.
• LISTEN: Select the desired voicemail message.
Access voicemail options
Select the corresponding icon.
• PLAY/PAUSE: Select the Play icon to play the message. Select the Pause icon to pause the message.
• SPEAKER: Select the Speaker icon to enable or disable speaker mode.
• SHARE: Select the Share icon to share the voicemail.
• DELETE: Select the Delete icon to delete a voicemail.
• CALL BACK: Select Voice call or Video call to call back the phone number with audio or video.
• CONTACTS: Select Create new contact to add a new contact to your contacts list or Add to a contact to add a contact to an existing contact.
• SEND A MESSAGE: Select Send a message to send a Chat message.
• BLOCK/REPORT SPAM: Select Block/report spam to report call as spam or block a caller. You will no longer receive calls or texts from this number.
• DIALPAD: Select the Dialpad icon to type in a phone number to call.
Note: View Access voicemail messages for tips to manage your voicemail. Go to Troubleshoot Voicemail for solutions to common voicemail problems.