Make & Receive an AT&T Video Call
Which device do you want help with?
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
INSTRUCTIONS & INFO
All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call. Video calling is not available for AT&T PREPAID phones.
In this tutorial, you will learn how to:
• Make a video call
• Respond to an incoming video call
• Change call type
• Video call options
• Enable or disable video call
Make a video call
A video call can be made through the Dialpad in the 
Phone app or through the Contacts list in the 
Contacts app. To make a video call through the Dialpad, enter the desired number then select the Video Call icon.
Phone app or through the Contacts list in the Contacts app. To make a video call through the Dialpad, enter the desired number then select the Video Call icon.Note: The Video Call icon appears in green if the person has the capability to receive a Video Call and is gray and crossed out if the person does not have the capability to receive a Video Call.
Respond to an incoming call
• ACCEPT VIDEO CALL: Select VIDEO to accept a video call.
• DECLINE CALL: Select DECLINE to decline a video call.
• VOICE ONLY CALL: Select VOICE.
Change call type
Switch between a HD Voice and Video call.
• SWITCH TO A VOICE CALL: While on a video call, select the Switch call icon.
• SWITCH TO A VIDEO CALL: From a voice call, select the Video call icon.
Note: When switching from a Voice to Video call, the person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.
Video call options
Select the screen, then select the desired option:
• MUTE SOUND: Select the Mute Sound icon.
• MUTE MICROPHONE: Select the Mute Microphone icon.
• ENABLE/DISABLE YOUR CAMERA: Select the Hide camera icon.
• SWITCH BETWEEN FRONT & REAR CAMERAS: Select the Switch camera icon.
• MUTE MICROPHONE: Select the Mute Microphone icon.
• ENABLE/DISABLE YOUR CAMERA: Select the Hide camera icon.
• SWITCH BETWEEN FRONT & REAR CAMERAS: Select the Switch camera icon.
• ADD A VIDEO CALL: Select the Add call icon.
• PAUSE A VIDEO CALL: Select the Pause icon.
• PAUSE A VIDEO CALL: Select the Pause icon.
Note: You can add up to 5 people to the video call. The person talking is shown on screen at the time.
Enable or disable a video call
From the Phone app, select the 
Menu icon > Settings > Calls > Video call switch.
Menu icon > Settings > Calls > Video call switch.Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls.
Certain restrictions, requirements or limitations may apply for this feature/service. For more details, visit https://www.att.com/shop/wireless/features/video-calling.html.