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User manual

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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

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https://services.att.com/kmservices/v2/contents/KM1485905?app-id=idpui

<img alt="Prenote info" height="45" src="https://www.att.com/ui/frameworks/rwd/2017.07/styles/2.2.0/images/svg/master/blue/numbers-letters/linear-info.svg" style="float: left;" width="45"></img><div style="padding: 2.0px 0.0px 0.0px 50.0px;clear: none;">Guest Wi-Fi allows you to set up a separate Wi-Fi network for temporary users, and use the main network for trusted devices.</div>

<h2>Turn on guest network</h2><div style="padding-left: 30.0px;"> </div><div style="padding-left: 30.0px;">1. From your device&#39;s home screen, select <strong>WiFi</strong>.<br><br><em>Note: Ensure that your device is connected to the Netgear Nighthawk&#39;s Wi-Fi network. For more information, please see the <a href="https://www.att.com/device-support/index/9007192" target="_blank">Connect Devices to Wi-Fi</a> or <a href="https://www.att.com/device-support/index/9007133" target="_blank">Connect PC or Mac to Wi-Fi</a> tutorials.</em></div><div style="padding-left: 30.0px;"> </div><div style="padding-left: 30.0px;"><img alt="Image 1" src="https://www.att.com/devicehowtomedia/image/netgear_nighthawk_m6_pro/9006404_01.jpg"></img><br><br>2. Select <strong>Guest WiFi</strong>.</div><div style="padding-left: 30.0px;"> </div><div style="padding-left: 30.0px;"><img alt="Image 2" height="400" src="https://www.att.com/devicehowtomedia/image/netgear_nighthawk_m6_pro/9006404_02.jpg" width="380"></img></div><div style="padding-left: 30.0px;"><br>3. Select the <strong>Guest WiFi switch</strong> to turn it on.<br><br><em>Note: Enabling Guest WiFi requires WiFi offloading to be disabled. Select <strong>Continue</strong>.</em></div><div style="padding-left: 30.0px;"> </div><div style="padding-left: 30.0px;"><img alt="Image 3" src="https://www.att.com/devicehowtomedia/image/netgear_nighthawk_m6_pro/9006404_03.jpg"></img></div><div style="padding-left: 30.0px;"> </div><div style="padding-left: 30.0px;">  </div><hr></hr><h2><br>Configure guest network<br><br></h2><p style="padding-left: 30.0px;">1. To configure Guest Wi-Fi settings, from the Guest WiFi, scroll to and select the Edit icon next to the desired <strong>setting</strong>. <br><br><em>Note: For this tutorial, <strong>Password</strong> will be selected.</em><br> </p><p style="padding-left: 30.0px;"><img alt="Image 4" src="https://www.att.com/devicehowtomedia/image/netgear_nighthawk_m6_pro/9006404_04.jpg"></img><br><br>2. Select <strong>Continue</strong>.<br><br></p><p style="padding-left: 30.0px;"><img alt="Image 5" src="https://www.att.com/devicehowtomedia/image/netgear_nighthawk_m6_pro/9006404_05.jpg"></img></p><p style="padding-left: 30.0px;"> </p><p style="padding-left: 30.0px;">3. Edit the <strong>setting</strong> as desired then select <strong>Done</strong>.<br><br><img alt="Image 6" src="https://www.att.com/devicehowtomedia/image/netgear_nighthawk_m6_pro/9006404_06.jpg"></img><br></p>

Guest Wi-Fi

Turn on guest network

Configure guest network

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