Secure My Device
Which device do you want help with?
Secure My Device
Lock or unlock your display, set a screen security lock type, get your PUK code, or request your device be unlocked from the AT&T network.
INSTRUCTIONS & INFO
To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit www.att.com/deviceunlock. If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code to unlock your SIM card.
In this tutorial, you will learn how to:
• Set a security lock
• Change lock type
• Change lock screen timeout
• Lock and unlock device
Set a security lock
1. From the home screen, select the Start icon then select Settings.
2. Select the Accounts tab, then select Sign-in options.
2. Select the Accounts tab, then select Sign-in options.
3. Select Facial recognition (Windows Hello), then select Set up. Follow the prompts to complete setup.
Note: Review the Windows Hello prompt, then select Get started. A PIN is required as a backup screen lock in case face recognition is not available. Enter your current PIN to verify it's you and continue setting up Facial recognition.
Note: Review the Windows Hello prompt, then select Get started. A PIN is required as a backup screen lock in case face recognition is not available. Enter your current PIN to verify it's you and continue setting up Facial recognition.
Change lock type
From the Sign-in options screen, select the current security lock then select Remove. Select the new desired security lock then select Setup and follow prompts to complete set up.
Change lock screen timeout
1. From the Settings screen, select the System tab then select Power & battery.
2. Select Screen and sleep.
3. Select the drop-down icon next to the desired Screen or Sleep setting.
2. Select the desired timeout option.
2. Select Screen and sleep.
3. Select the drop-down icon next to the desired Screen or Sleep setting.
2. Select the desired timeout option.
Lock and unlock device
• UNLOCK YOUR DEVICE: Press the Power/Lock button located on the top left of the device, then hold the device even with your face and look into the camera. The device will automatically unlock when it recognizes your face.
• LOCK DEVICE: Press the Power/Lock button located on the top left of the device.
Note: If facial recognition is univalable, Looking for you... will appear at the top of the lock screen. Swipe up from the bottom of the lock screen, then enter your PIN. Alternately, you can select Sign-in options then select and enter an alternate sign in method.
Note: If facial recognition is univalable, Looking for you... will appear at the top of the lock screen. Swipe up from the bottom of the lock screen, then enter your PIN. Alternately, you can select Sign-in options then select and enter an alternate sign in method.