App Troubleshooting

Experiencing problems with an app? Learn how to troubleshoot, including clearing the app cache, checking for updates, and removing or reinstalling an app.

INSTRUCTIONS & INFO

In this tutorial, you will learn how to:

• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app

Clear app cache

1. Swipe down from the Notification bar, then select the

Settings icon.

2. Scroll to and select Apps > desired app > Storage > Clear cache.

Force stop an app

From the Apps screen, select the desired app then select Force stop.

Note: You will be prompted to select OK to confirm.

Check for app updates

From the home screen, select the

Play Store app > Account icon > Manage apps & device > See details > select Update next to the desired app or select Update all to download all available app updates.