App Troubleshooting
Which device do you want help with?
App Troubleshooting
Experiencing problems with an app? Learn how to troubleshoot, including clearing the app cache, checking for updates, and removing or reinstalling an app.
INSTRUCTIONS & INFO
In this tutorial, you will learn how to:
• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app
Clear app cache
1. Swipe down from the Notification bar, then select the 
Settings icon.
Settings icon.2. Scroll to and select Apps > desired app > Storage > Clear cache.
Force stop an app
From the Apps screen, select the desired app then select Force stop.
Note: You will be prompted to select OK to confirm.
Check for app updates
From the home screen, select the 
Play Store app > Account icon > Manage apps & device > See details > select Update next to the desired app or select Update all to download all available app updates.
Play Store app > Account icon > Manage apps & device > See details > select Update next to the desired app or select Update all to download all available app updates. Remove an app
From the desired app page in the Play Store, select Uninstall.
Note: You will be prompted to select OK to confirm.
Note: You will be prompted to select OK to confirm.
Reinstall an app
From the desired app page in the Play Store, select Install.