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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1441772?app-id=idpui

<img alt="Prenote info" height="45" src="https://www.att.com/ui/frameworks/rwd/2017.07/styles/2.2.0/images/svg/master/blue/numbers-letters/linear-info.svg" style="float: left;" width="45"></img><div style="padding: 2.0px 0.0px 0.0px 50.0px;clear: none;">If a SIM is not in the device, the <img height="20" src="https://www.att.com/devicehowtomedia/image/inline_images/emblem/ATTCT2MHS01/nosim_icon.png" width="20"></img> <strong>Missing SIM icon</strong> will be displayed on the device home screen and an alert will be displayed on the screen.</div>

<br><div style="padding-left: 30.0px;">1. With the device facing downward, use the <strong>notch</strong> on the top to lift the <strong>back plate</strong> up and off the device.<br><br><img alt="Image 1" src="https://www.att.com/devicehowtomedia/image/att_turbohotspot2/9006280_01.jpg"></img><br><br></div><div style="padding-left: 30.0px;">2. To remove the battery, gently lift from the <strong>notch</strong> built into the battery compartment.<br><br><img alt="Image 2" src="https://www.att.com/devicehowtomedia/image/att_turbohotspot2/9006280_02.jpg"></img><br><br></div><div style="padding-left: 30.0px;">3. To insert the SIM card, slide a <strong>NanoSIM card</strong> into the <strong>SIM slot</strong> with the gold contacts facing down and the <strong>notch</strong> to the bottom right<strong>. </strong><br><br><img alt="Image 3" src="https://www.att.com/devicehowtomedia/image/att_turbohotspot2/9006280_03.jpg"></img><br><br></div><div style="padding-left: 30.0px;">4. To insert the battery, insert the side with the <strong>gold contacts</strong> first and gently slide the <strong>battery</strong> into place until it clicks.<br><br><img alt="Image 4" src="https://www.att.com/devicehowtomedia/image/att_turbohotspot2/9006280_04.jpg"></img><br><br></div><div style="padding-left: 30.0px;">5. Reattach the <strong>back plate</strong> by pressing it into place.<br><br><img alt="Image 5" src="https://www.att.com/devicehowtomedia/image/att_turbohotspot2/9006280_05.jpg"></img><br><br></div><div style="padding-left: 30.0px;"> </div>

Device Assembly

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