Secure My Device
Which device do you want help with?
Secure My Device
Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.
INSTRUCTIONS & INFO
To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit www.att.com/deviceunlock. If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code to unlock your SIM card.
In this tutorial, you will learn how to:
• LOG IN USING THE SECURITY LOCK: From the Lock screen, press the right option button. Use the keypad to enter your current screen lock, then press the Select button to select OK.Â
• LOCK DEVICE: Close the device.
• Set a security lock
• Change lock type
• Change lock screen timeout
• Lock and unlock device
Set a security lock
1. From the home screen, press the Select button to access the Apps tray. Press the navigational buttons to highlight the Settings & tools app, then press the Select button to select.
2. Press the Select button button to select Settings. Press the down button to highlight Phone settings, then press the Select button.Â
3. Press the down button to scroll to and highlight Security, then press the Select button. Ensure that Screen lock type is highlighted then press the Select button.Â
4. Press the up or down button to highlight the desired screen lock type, then press the Select button to select.
Note: For this tutorial, Pin was selected.Â
5. Use the keypad to enter the desired 4 digit passcode, then enter the passcode again to confirm. When finished, press the Select button to select OK.
2. Press the Select button button to select Settings. Press the down button to highlight Phone settings, then press the Select button.Â
3. Press the down button to scroll to and highlight Security, then press the Select button. Ensure that Screen lock type is highlighted then press the Select button.Â
4. Press the up or down button to highlight the desired screen lock type, then press the Select button to select.
Note: For this tutorial, Pin was selected.Â
5. Use the keypad to enter the desired 4 digit passcode, then enter the passcode again to confirm. When finished, press the Select button to select OK.
Change lock type
From the Security screen, press the Select button to select Screen lock type > enter your current screen lock > press the up or down button to highlight the new desired screen lock type > press the Select button and follow prompts to complete set up.
Change lock screen timeout
From the Security screen, press the down button to navigate to Automatically lock then press the Select button. Press the up or down button to highlight the desired lock screen time, then press the Select button.
Lock and unlock device
• LOG IN USING THE SECURITY LOCK: From the Lock screen, press the right option button. Use the keypad to enter your current screen lock, then press the Select button to select OK.Â
• LOCK DEVICE: Close the device.