App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

INSTRUCTIONS & INFO

In this tutorial, you will learn how to:

• Clear the app cache

• Force an app to stop

• Check for app updates

• Remove an app

• Reinstall an app

Clear app cache

1. Swipe down from the Notification bar with two fingers, then select the

Settings icon.

2. Select Apps & notifications > VIEW ALL APPS > desired app > Storage & cache > CLEAR CACHE.

From the Apps info screen, select the desired app then select FORCE STOP.

Note: You will be prompted to select OK to confirm.

From the home screen, select the

Play Store app >

Menu icon > My apps & games > select Update next to the desired app or select Update all to download all available app updates.

From the desired App page in the Play Store, select Uninstall then select OK to confirm.

From the desired App page in the Play Store, select Install to reinstall.

Yes

Visit your device manufacturer's website.

Here's your device's complete instructions, specs and more.

Check your upgrade eligibility

Get help with your wireless device, plan, and more.