Which device do you want help with?

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, pattern, or fingerprint), get your PUK code, or request your device be unlockedĀ from the AT&T network.

INSTRUCTIONS & INFO

In this tutorial, you will learn how to:

ā€¢ Set a security lock
ā€¢ Change lock type
ā€¢ Change lock screen timeout
ā€¢ Lock and unlock deviceĀ 
ā€¢ Request your device be unlocked from the AT&T network

Set a security lock

1. Swipe down from the Notification barĀ with two fingers, then select the Settings icon.Ā 

2. Select Security.

Image 1

3.Ā Select Fingerprint.

Image 2

4. Select the desired backup screen lock methodĀ then follow the prompts to complete set up.

Note:Ā For this demonstration Fingerprint +Ā PatternĀ was selected. If you forget your Pattern lock and did not set up a Fingerprint backup, you will have to reset your device.Ā Visit theĀ Reset Device tutorial for alternate reset instructions.

Image 3

5.Ā Edit Lock screen notification settings as desired, then select Done.

Image 4

6. Select Set up, then follow the prompts to set up your fingerprint. When finished, select Done or select Add another to add additional fingerprints.

Note: Review the Easy shortcuts prompt, then select the desired option.

Image 5
Ā 



Change lock type

From the Security screen, select Screen lock > enter your current screenĀ lock > select the new desired screen lock type and follow prompts to complete set up.




Change lock screen timeout

1. From the Security & location screen, select the Ā Settings icon next to Screen lock.

2. Select Lock after screen timeout, then select the desiredĀ timeout duration.

Image 6





Lock and unlock device


Image 7

ā€¢ LOG IN USING THE SECURITY LOCK: To unlock your device using a fingerprint, place your finger on the fingerprint sensor located on the Power/Lock button on the right side of the device. To use your backup screen lock, swipeĀ up from theĀ bottom of the lock screen then enter your backup screen lock.
ā€¢ LOCK DEVICE: Press theĀ Power/Lock button located on the right side of the device.




Request your device be unlocked from the AT&T network

To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit www.att.com/deviceunlock. If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 codeĀ to unlock your SIM card.

Did you get the help you needed?