App Troubleshooting
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App Troubleshooting
Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.
INSTRUCTIONS & INFO
In this tutorial, you will learn how to:
• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app
Clear app cache
1. Swipe down from the Notification bar, then select the 
 Settings icon.
 Settings icon.2. Select Apps > App info > desired app > Storage > Clear cache.
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Force stop an app
From the App info screen, select the desired app then select Force stop.
Note: You will be prompted to select OK to confirm. 
Check for app updates
From the home screen, select the 
 Play Store app > Account icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates.Â
 Play Store app > Account icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates.Â
Remove an app
From the desired app page in the Play Store, select Uninstall.
Note: You will be prompted to select Uninstall to confirm.Â
Note: You will be prompted to select Uninstall to confirm.Â
Reinstall an app
From the desired app page in the Play Store, select Install.