Make & Receive an AT&T Video Call
Which device do you want help with?
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
INSTRUCTIONS & INFO
All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.
In this tutorial, you will learn how to:
• Make a video call
• Respond to an incoming video call
• Change call type
• Video call options
• Enable or disable video call
• Respond to an incoming video call
• Change call type
• Video call options
• Enable or disable video call
Make a video call
A video call can be made through the Keypad in the 
Phone app or through the Contacts list in the 
Contacts app. To make a video call through the Keypad, enter the desired number then select the desired Video Call icon.
Phone app or through the Contacts list in the Contacts app. To make a video call through the Keypad, enter the desired number then select the desired Video Call icon.Note: The Video Call icon appears if the person has the capability to receive a Video Call and is crossed out if the person does not have the capability to receive a Video Call. You have the option to use either Duo or Video call, for this demonstration, Video call will be selected.
Â
Â
Respond to an incoming video call
Select and drag the desired icon.
• ACCEPT VIDEO CALL: Select and drag the Video call icon in any direction to accept a video call.
• ACCEPT VOICE CALL: Select and drag the Voice only icon in any direction to accept a voice call.
• DECLINE CALL: Select and drag the Decline icon in any direction to decline a call.
• DECLINE WITH MESSAGE: Select and drag Send message up to decline the call with a message.
Â
Change call type
Switch between a HD Voice and Video call.
• SWITCH TO A VOICE CALL: While on a video call, select Voice call.Â
• SWITCH TO A VIDEO CALL: From a voice call, select the Video call icon.Â
Note: When switching from a Voice to Video call, the person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.
Â
Video call options
Select the screen, then select the desired option.
• ENABLE/DISABLE YOUR CAMERA: Select My video icon to enable or disable your camera.
• SWITCH BETWEEN FRONT & REAR CAMERAS: Select the Switch icon.
• ADD A VIDEO CALL: Select the 
Menu icon, then select Add call.
Menu icon, then select Add call.Note: You can add up to 5 people to the video call. The person talking is shown on screen at the time.
Enable or disable a video call
From the Phone app, select the Menu icon > Settings >Â Video Call switch.
Menu icon > Settings >Â Video Call switch.Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls. Group video calling may not work for those using a different mobile operator.
Â
Certain restrictions, requirements or limitations may apply for this feature/service. For more details, visit https://www.att.com/shop/wireless/features/video-calling.html.