Call Features
Which device do you want help with?
Call Features
Learn what features are available for a phone call. Make & receive a call, decline a call, adjust volume, put a call on hold, mute a call, or put a call on speaker phone; access your contacts, dialpad and home screen; return to an active call and end a call.
INSTRUCTIONS & INFO
While on an active call, the 
Phone icon will display in the Notification bar.
Phone icon will display in the Notification bar.In this tutorial, you will learn how to:
• In-call options
• Add favorite contacts
• Use your phone while on an active call
• Create a conference call
• Decline a call with a text message
In-call options
While on an active call, the following options will be available:
• ADD CALL: Select the Add call icon and follow the prompts.
• HOLD/RESUME CALL: Select the Hold icon.
• ENABLE/DISABLE SPEAKERPHONE: Select the Speaker icon.
• SHOW/HIDE KEYPAD: Select the Keypad icon.
• MUTE/UNMUTE: Select the Mute icon.
• END CALL: Select the End call icon.
Add favorite contacts
From the 
Phone app, select the Contacts tab then select the desired contact. Select the Favorite icon to add the contact to your favorites list.
Phone app, select the Contacts tab then select the desired contact. Select the Favorite icon to add the contact to your favorites list. 
From the Phone app, select the Favorites tab to view your favorite contacts. Select the desired contact to call.
Use your phone while on an active call
While on an active call, select the Home key to access the home screen. To return to an active call, swipe down from the Notification bar then select the active call notification.
Create a conference call
From an active call, select the Add call icon and follow the prompts. To end a call, select the End call icon.
Note: When creating a Conference call, after connecting with a second caller you will need to select Merge calls to combine the separate phone calls. The End call icon is the same icon in a single call or conference call.
Decline a call with a text message
When receiving a call, select the 
Message icon to decline the call and send a text message. Select the desired text message to send, or select Write your own to write your own.
Message icon to decline the call and send a text message. Select the desired text message to send, or select Write your own to write your own.Note: To create or edit text message replies, from the home screen select the Phone app > 
Menu icon > Settings > Quick responses > desired message to edit.
Phone app > Menu icon > Settings > Quick responses > desired message to edit.Tips
To learn about calling or using your device in other countries, visit the AT&T International website.