Insert or Remove SIM & Memory Card
Which device do you want help with?
Change device

Insert or Remove SIM & Memory Card

Get instructions about how to install or remove a SIM or memory card for your device.
INSTRUCTIONS & INFO
Prenote info
MicroSD/memory cards expand the storage capacity of device and are sold separately. This device can use a microSD card up to 512GB.

In this tutorial, you will learn how to:

• Locate SIM tray
• Insert or remove SIM & microSD card

The no sim icon No SIM icon will be displayed in the Notification bar when there is no SIM card in the device.


Locate SIM tray

The SIM & microSD tray is located on the right side of the device. To insert a SIM or microSD card, insert a SIM tool into the small hole to eject the SIM & microSD tray.

Note: To prevent data corruption, it is recommended to unmount your memory card before removing it. To unmount your memory card, from the home screen swipe down from the Notification bar, then select the settings icon Settings icon > scroll to and select Battery and device care > select Storage > menu icon Menu icon > Advanced > SD card > Unmount. 

Image 1

 


Insert or remove SIM & microSD card


Image 2

• Insert or remove the Nano SIM card into the SIM tray with the gold contacts facing down and the notched edge in the bottom left. Gently press the SIM card in until it clicks into place.
• Insert or remove the microSD card into the SIM tray with the gold contacts facing down and the notched edge on the upper left. Gently press the microSD card in until it clicks into place.



Storage

Internal Memory: Up to 128GB
External Memory: Up to 512GB

Did you get the help you needed?

Did you get the help you needed?