Back up & Restore with a Computer
Which device do you want help with?
Change device

Back up & Restore with a Computer

Learn how to back up and restore your device using a computer.

Transfer media to or from a PC

1. With the device powered on, insert the MicroUSB end of the MicroUSB cable into the port on the bottom of the device. Insert the USB end of the MicroUSB cable into an open port on the computer.

Image 1

2. To place the device into the correct USB mode, swipe down from the Notification bar then select the Android System notification > Transferring files or Transferring images.

Image 2

3. From your PC, click the File Explorer icon then click This PC.

Image 3

4. Open the newly connected device drive, then navigate to the desired folder.

Image 4

5. Drag and drop files to/from the device drive to transfer.

Image 5



Transfer media to or from a Mac

1. You need the Android File Transfer App to facilitate the communication between the camera and computer. Download and install the Android File Transfer app.

Image 6

2. With the device powered on, insert the MicroUSB end of the MicroUSB cable into the port on the bottom of the device. Insert the USB end of the MicroUSB cable into an open port on the computer.

Image 7

3. To place the device into the correct USB mode, swipe down from the Notification bar then select the Android System notification > Transferring files or Transferring images.

Image 8

4. Once the phone is connected to the computer, the Android File Transfer app will open automatically. Select the desired folder to transfer files to/from.

Image 9

5. Drag and drop the desired files to/from the device to transfer.

Image 10

Did you get the help you needed?