App Troubleshooting
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App Troubleshooting

Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.
INSTRUCTIONS & INFO
  1. CLEAR APP CACHE: Swipe down from the Notification bar, then select the Settings icon.

    Step 1

  2. Select Apps, then select the desired app.

    Step 2

  3. Select Storage.

    Step 3

  4. Select CLEAR CACHE.

    Step 4

  5. FORCE STOP AN APP: From the App info screen of the desired app, select FORCE STOP. Select FORCE STOP to confirm.

    Step 5

  6. CHECK FOR APP UPDATE: From the Play Store app, select the Menu icon then select My apps & games.

    Note: From the home screen, select the Play Store app to access the Play Store.

    Step 6

  7. Select UPDATE next to the desired app. Select UPDATE ALL to download all available app updates.

    Step 7

  8. REMOVE AN APP: From the desired app page, select UNINSTALL. Select OK to confirm.

    Step 8

  9. REINSTALL AN APP: From the desired app page, select INSTALL to reinstall.

    Step 9

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