Which device do you want help with?

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, pattern) get your PUK code, or request your device be unlocked from the AT&T network.

INSTRUCTIONS & INFO
  1. SET OR CHANGE A SECURITY LOCK: Swipe down from the Notification bar, then select the Settings icon.
    device 5173/9007010_01.jpg
  2. Select Security.
    device 5173/9007010_02.jpg
  3. Select Screen lock, then select the desired screen lock type and follow the prompts to complete setup.
    device 5173/9007010_03.jpg
  4. CHANGE LOCK SCREEN TIMEOUT: From the Security screen, select the Settings icon.
    device 5173/9007010_04.jpg
  5. Select Automatically lock, then select the desired option.
    device 5173/9007010_05.jpg
  6. LOCK THE DEVICE: Press the Power/Lock button on the side of the device.
    Note: To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit www.att.com/deviceunlock. If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code to unlock your SIM card.
    device 5173/9007010_06.jpg
  7. LOG IN USING THE SECURITY LOCK: Press the Power/Lock button located on the side of the device. Enter the PIN code, then select the checkmark icon.
    device 5173/9007010_07.jpg

Did you get the help you needed?