App troubleshooting
Which device do you want help with?
App troubleshooting
Use application manager to improve your app and device performance.
INSTRUCTIONS & INFO
- From the home screen, swipe down from the Notification bar.
- Then tap Settings.
- Under APPS tab, tap Application manager.
- Scroll to, then tap the Desired app.
- To force stop the app, tap FORCE STOP.
- To clear cache data, tap Storage.
- Tap CLEAR CACHE.
- To uninstall an app from the Play Store, tap the apps icon.
- Swipe to and tap the Play Store Icon.
- Tap the Menu icon.
- Tap My apps & games.
- Scroll to, then tap the Desired app.
- Tap UNINSTALL.
Note: Some preinstalled apps can not be uninstalled, some can only be disabled.
- Tap OK.
- To reinstall the app, tap INSTALL.
- To update an app, from My apps, scroll to, then tap the desired app marked with UPDATE.
- Tap UPDATE.
- Tap ACCEPT.
