App Troubleshooting
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App Troubleshooting
Use the Troubleshoot and Resolve Tool to troubleshoot common device issues.
INSTRUCTIONS & INFO
- To clear your app cache, swipe down from the top of the screen, and tap the Settings icon.
- Scroll to the APPS tab then tap Application manager.
- Tap the Desired application.
- Tap Storage.
- Tap CLEAR CACHE.
- To stop an app, from the home screen tap Apps.
- Swipe to and tap Usage Manager.
- Tap the X next to the desired app to close.
- To update an app, from the home screen, tap the Play Store icon.
- Tap the Menu tab.
- Tap My apps & games.
- Tap on desired application marked with UPDATE.
- Tap UPDATE.
- To uninstall an app, from the Settings menu, tap Application manager.
- Tap desired app.
- Tap UNINSTALL.
Note: Not every app can be uninstalled, some can only be disabled.
- Tap OK.
Note: To Re-Install an app, go to the Play Store > tap desired app > tap Install.