Secure my device
Which device do you want help with?
Secure my device
Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the AT&T network.
INSTRUCTIONS & INFO
- To wake the device or put the screen to sleep, press the Power/Lock key.
Note: To wake the device using knock on, tap the screen twice to wake the device.
- To set additional screen security, swipe down from the top of the screen and tap the Settings icon.
- Tap the Display tab and tap Lock screen.
- Tap Select screen lock.
- Tap the Desired screen lock type and follow the prompts for set up.
Note: For this demonstration, 'Pattern' was chosen.
- To login using the security lock, from the lock screen, swipe up and enter your Chosen screen lock.
- To change the security lock type, from the Lock screen menu, tap Select screen lock.
- Enter your Current screen lock.
- Choose Desired screen lock and follow prompts to set up.
- To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit att.com/deviceunlock.
Note: If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code to unlock your SIM card.