Insert or Remove SIM & Memory Card
Which device do you want help with?
Change device

Insert or Remove SIM & Memory Card

Get instructions about how to install or remove a SIM or memory card in your device.
INSTRUCTIONS & INFO

Prenote info

MicroSD/memory cards expand the storage capacity of the device and are sold separately. This device can use a microSD card up to 2TB.

In this tutorial, you'll learn how to:

• Locate SIM tray
• Insert or remove SIM & microSD card

 

The no sim icon No SIM icon will be displayed in the Notification bar when there is no SIM card in the device.

Locate SIM tray

The SIM & microSD tray is located on the right side of the device. To insert a SIM or microSD card, insert a SIM tool into the small hole to eject the SIM & microSD tray.

Note: To prevent data corruption, it is recommended to unmount your memory card before removing it. To unmount your memory card, from the home screen select the  Settings app > scroll to and select Storage > select the  Eject Icon.


Step 1

 


Insert or remove SIM & microSD card


Step 2

• Insert or remove the Nano-SIM card into the SIM tray with the gold contacts facing down and the notched edge in the upper left. Gently press the SIM card in until it clicks into place.
• Insert or remove the microSD card into the SIM tray with the gold contacts facing down and the notched edge on the upper left. Gently press the microSD card in until it clicks into place.



Storage

Internal Memory: Up to 64GB
External Memory: Up to 2TB

Did you get the help you needed?