App Troubleshooting
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App Troubleshooting

Clear an application's cache, stop an application, check for an application update, and remove and reinstall an application.
INSTRUCTIONS & INFO
1. CLEAR APP CACHE: Swipe down from the Notification bar > select the Settings icon > General tab > Apps & notifications > App info > desired app > Storage > Clear cache.

Step 1

2. STOP AN APP: From the App info screen, select the desired app then select Force stop.

Note: Select OK to confirm.

Step 2

3. CHECK FOR APP UPDATE: From the home screen, select the Play Store app > Menu icon > My apps & games > select UPDATE next to the desired app or select UPDATE ALL.

Step 3

4. REMOVE AN APP: From the desired app in the Play Store, select UNINSTALL.

Note: Select OK to confirm. 

Step 4

5. REINSTALL A PREVIOUSLY UNINSTALLED APP: From the desired app in the Play Store, select INSTALL then follow the onscreen prompts.

Step 5

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