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User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

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https://services.att.com/kmservices/v2/contents/KM1297261?app-id=idpui

<ol><li>A master reset reverts the device back to factory settings. <em>It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device.</em> Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data before proceeding.<br><img alt="device 5046/9006185_01.jpg" src="https://www.att.com/devicehowtomedia/image/5046/9006185_01.jpg"></img></li><li>To begin, tap the <strong>Start icon </strong>or <strong>Windows button.</strong><br><img alt="device 5046/9006185_001.jpg" src="https://www.att.com/devicehowtomedia/image/5046/9006185_001.jpg"></img></li><li>Tap <strong>Settings.</strong><br><img alt="device 5046/9006185_002.jpg" src="https://www.att.com/devicehowtomedia/image/5046/9006185_002.jpg"></img></li><li>Tap <strong>Update &amp; security</strong>.<br><img alt="device 5046/9006185_04.jpg" src="https://www.att.com/devicehowtomedia/image/5046/9006185_04.jpg"></img></li><li>Tap <strong>Recovery.</strong><br><img alt="device 5046/9006185_05.jpg" src="https://www.att.com/devicehowtomedia/image/5046/9006185_05.jpg"></img></li><li>Under &#39;Reset this PC&#39; tap <strong>Get started.</strong><br><img alt="device 5046/9006185_06.jpg" src="https://www.att.com/devicehowtomedia/image/5046/9006185_06.jpg"></img></li><li>Tap <strong>Remove everything.</strong><br><img alt="device 5046/9006185_07.jpg" src="https://www.att.com/devicehowtomedia/image/5046/9006185_07.jpg"></img></li><li>Select Desired reset.<br><b>Note:</b> You must have the device plugged into a power source as this process can take up to a few hours.<br><img alt="device 5046/9006185_08.jpg" src="https://www.att.com/devicehowtomedia/image/5046/9006185_08.jpg"></img></li><li>Tap <strong>Reset</strong> to complete factory reset.<br><img alt="device 5046/9006185_09.jpg" src="https://www.att.com/devicehowtomedia/image/5046/9006185_09.jpg"></img></li></ol>

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