- To reset your device, from the home screen, swipe down from the Notification bar.
Note: Performing a factory reset will permanently erase all data and personal information. This action sets the device to its original factory settings. - Tap the Settings icon.
- Scroll to, then tap Backup & reset.
- Tap Factory data reset.
- If desired, tap Erase SD card.
- Tap Reset phone.
- Enter the Prompted number.
- Tap Erase everything.
- If unable to reset the device using the above steps, try the alternate master reset method by first powering the device Off.
- With the phone powered off, press and hold the Volume up and Power keys together for 2 seconds, then release them.
- Press the Volume down key until "Recovery" is highlighted and then press the Power key. The device will restart.
- Press the Volume down key until "wipe data/factory reset" is highlighted, and then press the Power key.
- Press the Volume down key until "Yes - delete all user data" is highlighted, and then press the Power key.
- Press the Power key to select "Reboot system now".