Reset Device
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Reset Device

Perform a soft, factory, and alternate master reset of the device.

INSTRUCTIONS & INFO
  1. From the home screen, swipe down on the Notifications bar with two fingers.
    device 5004/9006185_01.jpg
  2. Tap the Settings icon.
    device 5004/9006185_02.jpg
  3. Scroll to, then tap Backup & reset.
    device 5004/9006185_03.jpg
  4. Tap Factory data reset.
    device 5004/9006185_04.jpg
  5. Tap RESET PHONE.
    device 5004/9006185_05.jpg
  6. Tap "ERASE EVERYTHING."
    device 5004/9006185_06.jpg
  7. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off.
    Note: Do this by pressing Power/Lock key > Power Off
    device 5004/9006185_07.jpg
  8. With the device powered off, press and hold the Power + Volume up keys until the white ZTE screen appears.
    device 5004/9006185_08.jpg
  9. Press the Volume down key to show the Android system recovery menu.
    device 5004/9006185_09.jpg
  10. Press the Volume down key until "wipe data/factory reset" is highlighted, and then press the Power key.
    device 5004/9006185_10.jpg
  11. Press the Volume down key until Yes -- delete all user data is highlighted, and then press the Power key.
    device 5004/9006185_11.jpg
  12. After the data wipe is complete, with "reboot system now" highlighted, press the Power key to reset the device
    device 5004/9006185_12.jpg

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