<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


<h3><strong><span class="type-base">U-verse TV community forums</span></strong></h3>

<h3><span class="type-sm type-base">Get help answering your questions from a community of users.</span></h3>

<h5><u><a class="type-sm color-white" href="https://forums.directv.com/categories/uverse-tv/5def9460238f4a196321de08" style="color: white">Go to the U-verse TV forums</a></u></h5>


Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

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https://services.att.com/kmservices/v2/contents/KM1295160?app-id=idpui

<ol><li>Remove the <strong>Back cover</strong> by gently lifting up from the slot.<br><b>Note:</b> The battery is not removable.<br><img alt="device 5004/9006419_01.jpg" src="https://www.att.com/devicehowtomedia/image/5004/9006419_01.jpg"></img></li><li>With the metal contacts facing down, insert the <strong>Micro-SIM card</strong> into the <strong>SIM card slot</strong> until it clicks into place. To remove the SIM card, push on it until it clicks, and then release.<br><img alt="device 5004/9006419_02.jpg" src="https://www.att.com/devicehowtomedia/image/5004/9006419_02.jpg"></img></li><li>Insert the <strong>microSD card</strong> into the <strong>microSD card slot</strong>, making sure the gold contacts are facing down. To remove, simply slide it down, away from the slot.<br><b>Note:</b> To prevent data corruption, it is recommended to unmount your memory card before removing it. To unmount your memory card, from the home screen, tap <strong>Apps &gt; Settings &gt; More &gt; Storage &gt; Unmount SD Card &gt; OK</strong>.<br><img alt="device 5004/9006419_03.jpg" src="https://www.att.com/devicehowtomedia/image/5004/9006419_03.jpg"></img></li><li>Replace the <strong>Back cover</strong> and press firmly into place.<br><img alt="device 5004/9006419_04.jpg" src="https://www.att.com/devicehowtomedia/image/5004/9006419_04.jpg"></img></li><li>Micro-SIM card comes pre-installed. If a <strong>microSIM</strong> card is not in the device, the <strong>Missing SIM alert</strong> will be displayed on the screen.<br><img alt="device 5004/9006419_05.jpg" src="https://www.att.com/devicehowtomedia/image/5004/9006419_05.jpg"></img></li></ol>

Insert SIM & memory card

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