<h3>Freedom to choose what&rsquo;s best for you</h3>

<h3>Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</h3>

<h5>Offers vary. Restrictions may apply.</h5>

<h5><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</a></h5>

Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

Want to see what’s different? If your bill went up or down by $5, we’ll show you the changes.

Review bill changes

One of your bills has gone up or down since last month. Check your bill history for more details.

Your bill hasn’t changed much from last month. You can check your bill history.

Your bill went [[up/down]] by $[[n.nn]] since last month. Take a look at the difference.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

Ask questions. Get answers. Help others. Join the conversation!

Your feedback helps us make support better. Want to see more discussion topics?

Let us know why this discussion didn't help:

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1294808?app-id=idpui

<ol><li>From the home screen, swipe down the Notifications bar. <img alt="device 3214/1684989.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684989.jpg"></img></li><li>Tap the Settings icon. <img alt="device 3214/1684990.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684990.jpg"></img></li><li>Tap My device. <img alt="device 3214/1684991.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684991.jpg"></img></li><li>Tap Lock screen. <img alt="device 3214/1684992.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684992.jpg"></img></li><li>Tap Screen lock. <img alt="device 3214/1684993.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684993.jpg"></img></li><li>Touch and drag the saved pattern on the Pattern canvas. Note: You will automatically be sent to the next screen. <img alt="device 3214/1684994.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684994.jpg"></img></li><li>Tap Pattern. <img alt="device 3214/1684995.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684995.jpg"></img></li><li>Touch and drag the new pattern on the Pattern canvas. <img alt="device 3214/1684996.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684996.jpg"></img></li><li>Tap Continue. <img alt="device 3214/1684997.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684997.jpg"></img></li><li>Touch and drag the new pattern on the Pattern canvas again. <img alt="device 3214/1684998.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684998.jpg"></img></li><li>Tap Confirm. <img alt="device 3214/1684999.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1684999.jpg"></img></li><li>Enter a backup PIN. <img alt="device 3214/1685000.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1685000.jpg"></img></li><li>Tap Continue. <img alt="device 3214/1685001.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1685001.jpg"></img></li><li>Re-enter the backup PIN. <img alt="device 3214/1685002.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1685002.jpg"></img></li><li>Tap OK. <img alt="device 3214/1685003.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1685003.jpg"></img></li><li>After 5 wrong attempts, tap Forget pattern. Note: If the backup PIN is available, tap &#39;Backup PIN&#39;. The device must have already been associated with a Google account for the Forgot Pattern option to display. <img alt="device 3214/1685004.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1685004.jpg"></img></li><li>Enter your Google account login information, then tap Sign In. <img alt="device 3214/1685005.jpg" src="https://www.att.com/devicehowtomedia/image/3214/1685005.jpg"></img></li></ol>

Reset pattern lock

Did you get the help you needed?

Additional support