Reset pattern lock
Which device do you want help with?
Reset pattern lock
Reset a forgotten pattern lock.
INSTRUCTIONS & INFO
- From the lock screen, drawing the incorrect pattern 5 times will provide access to pattern lock reset options.
- Tap OK.
- To access your device using your backup PIN, tap BACKUP PIN.
- Wait until the timer reaches 0.
- Enter your backup PIN.
- Tap OK.
- Alternatively, to access your device using your Google sign-in details, tap 'FORGOT PATTERN?'.
Note: The device must be linked to a Google account for the 'Forgot pattern' option to display.
- Enter the required Google email and password.
- Tap SIGN IN.
- The lock screen has been reset. Tap the desired option, then follow the on-screen prompts to set up a new lock.
