App troubleshooting
Which device do you want help with?
App troubleshooting
Use application manager and usage manager to improve your app and device performance.
INSTRUCTIONS & INFO
- To manage your applications, from the home screen, tap the AT&T folder.
- Tap Usage Manager.
- Tap the Apps tab.
- Running applications and services will display. Tap to switch between cached processes and services in use.
- To stop a running app or service, scroll to then tap the desired app or service.
- Tap Stop.
- To clear an app's cache, from the Apps tab, swipe left.
- Scroll to then tap the desired app.
- Tap Clear cache.
- To update an app, from the home screen, tap Play Store.
- Tap the Play Store tab.
- Tap My apps.
- Scroll to then tap the desired app listed beneath Updates.
- Tap UPDATE.
- If prompted, tap ACCEPT.
- To uninstall an app, from the 'My apps' page, scroll to then tap the desired app.
- Tap UNINSTALL.
- Tap OK.
- To reinstall the app, tap INSTALL.
- Tap ACCEPT.
