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<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

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https://services.att.com/kmservices/v2/contents/KM1290055?app-id=idpui

<ol><li>When you tap the Mayday button you connect to an Amazon Tech adviser who can guide you through any feature on your Kindle Fire by drawing on your screen, walking you through how to do something for yourself, or doing it for you.<br><img alt="device 2918/1502009.jpg" src="https://www.att.com/devicehowtomedia/image/2918/1502009.jpg"></img></li><li>Ensure that the volume is turned up on the device by pressing the <b>Volume up key</b> on the back of the device.<br><img alt="device 2918/1502010.jpg" src="https://www.att.com/devicehowtomedia/image/2918/1502010.jpg"></img></li><li>To access Mayday, from any screen, swipe down from the notification bar.<br><img alt="device 2918/1502011.jpg" src="https://www.att.com/devicehowtomedia/image/2918/1502011.jpg"></img></li><li>Tap <b>Mayday</b>.<br><img alt="device 2918/1502012.jpg" src="https://www.att.com/devicehowtomedia/image/2918/1502012.jpg"></img></li><li>Tap <b>Connect</b>.<br><img alt="device 2918/1502013.jpg" src="https://www.att.com/devicehowtomedia/image/2918/1502013.jpg"></img></li><li>You will now be connected to a tech advisor. This typically takes about 15 seconds.<br><img alt="device 2918/1502014.jpg" src="https://www.att.com/devicehowtomedia/image/2918/1502014.jpg"></img></li><li>A tech advisor will appear in the lower right corner of your screen to help answer any questions you may have. Tech advisors can hear you, but cannot see you. They can only see what is happening on the screen of your device.<br><img alt="device 2918/1502015.jpg" src="https://www.att.com/devicehowtomedia/image/2918/1502015.jpg"></img></li><li>Tapping <b>Mute</b> will block the tech advisor from hearing you. However, you will still be able to hear the tech advisor.<br><img alt="device 2918/1502016.jpg" src="https://www.att.com/devicehowtomedia/image/2918/1502016.jpg"></img></li><li>Tap <b>End</b> to end the Mayday call.<br><img alt="device 2918/1502017.jpg" src="https://www.att.com/devicehowtomedia/image/2918/1502017.jpg"></img></li></ol>

Mayday

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