Reset device
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Reset device

This article describes how to perform a factory reset.
INSTRUCTIONS & INFO
  1. From the home screen, swipe down from the top of the screen to reveal the Action center.
    Note: A factory data reset will remove all personal data from the device and restore it to factory settings. This action cannot be reversed.
    device 2802/1358292.jpg
  2. Tap ALL SETTINGS.
    device 2802/1358293.jpg
  3. Scroll to, then tap about.
    device 2802/1358294.jpg
  4. Scroll to, then tap reset your phone.
    device 2802/1358295.jpg
  5. Tap yes.
    device 2802/1358296.jpg
  6. Tap yes.
    device 2802/1358297.jpg
  7. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off. With the phone turned off, press Power key to turn on the phone, then immediately press and hold the Volume Down key. An " ! " mark will appear on the display. Press the following keys in this order:
    1.Volume Up
    2.Volume Down
    3.Power
    4.Volume Down
    Device will now reset.
    device 2802/1397192.jpg

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