Backup & Restore with a Computer

Backup and restore your device with a computer.

INSTRUCTIONS & INFO

TRANSFER MEDIA TO/FROM A PC: With the device powered on, insert the Micro-USB end of the Micro-USB cable into the port on the bottom of the device. Insert the USB end of the Micro-USB cable into an open port on the computer.
Note: Visit samsung.com/smartswitch for more information on using your PC or Mac
To place the device into the correct USB mode, swipe down from the Notification bar, then select the Android System drop down menu > Charging notification > Transfer files or Transfer images.
Click the File Explorer icon, then click This PC.
Click the device name, then navigate to the desired folder.
Drag and drop files to/from the device drive to transfer.
TRANSFER MEDIA TO/FROM A MAC: You need the Android File Transfer App to facilitate communication between your device and a Mac computer. Download and install the Android File Transfer app.
With the device powered on, insert the Micro-USB end of the Micro-USB cable into the port on the device. Then insert the USB end of the Micro-USB cable into an open port on the computer.
To place the device into the correct USB mode, swipe down from the Notification bar then select the Android System drop down menu > Charging notification > Transfer files or Transfer images.
Once the phone is connected to the computer, the Android File Transfer App will open automatically. Drag and drop the desired files to/from the device to transfer.