Change or Reset Voicemail Password
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Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

INSTRUCTIONS & INFO
  1. To change your Visual Voicemail password, you must know your current password.
    device 5100/9006190_01.jpg
  2. From the home screen, tap Apps.
    device 5100/9006190_02.jpg
  3. Swipe too and tap the Visual Voicemail icon.
    device 5100/9006190_03.jpg
  4. Tap MORE.
    device 5100/9006190_04.jpg
  5. Tap Settings.
    device 5100/9006190_05.jpg
  6. Tap Change password.
    device 5100/9006190_06.jpg
  7. Enter Desired new password. Reenter Desired new password then tap CONTINUE.
    Note: The alternate path to reset your voicemail password is by calling voicemail and going through the IVR. Press and hold the 1 key > Enter your existing password > Tap the 4 key > 2 key > 1 key.
    device 5100/9006190_07.jpg
  8. Your password is now changed.
    device 5100/9006190_08.jpg
  9. The alternate path to reset your voicemail password is by calling voicemail and going through the IVR. Press and hold the 1 key > Enter your existing password > Tap the 4 key > 2 key > 1 key.
    Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
    device 5100/9006190_09.jpg

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