Change or Reset Voicemail Password
Which device do you want help with?
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
INSTRUCTIONS & INFO
- To change your Visual Voicemail password, you must know your current password.
- From the home screen, tap Apps.
- Swipe too and tap the Visual Voicemail icon.
- Tap MORE.
- Tap Settings.
- Tap Change password.
- Enter Desired new password. Reenter Desired new password then tap CONTINUE.
Note: The alternate path to reset your voicemail password is by calling voicemail and going through the IVR. Press and hold the 1 key > Enter your existing password > Tap the 4 key > 2 key > 1 key.
- Your password is now changed.
- The alternate path to reset your voicemail password is by calling voicemail and going through the IVR. Press and hold the 1 key > Enter your existing password > Tap the 4 key > 2 key > 1 key.
Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.