<h3>Freedom to choose what&rsquo;s best for you</h3>

<h3>Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</h3>

<h5>Offers vary. Restrictions may apply.</h5>

<h5><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</a></h5>

Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

Find your appointment using your order ID or internet account number.

We had a problem on our end. Please re-enter your info and try again.

We couldn’t find an appointment with those details. Want to try again?

We couldn’t find an appointment that matches your account number. Want to try again?

We couldn’t find an appointment that matches your order ID. Want to try again?

You have reached the limit for rescheduling your appointment. Please try again tomorrow.

Reschedule limit hit

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

Want to see what’s different? If your bill went up or down by $5, we’ll show you the changes.

Review bill changes

One of your bills has gone up or down since last month. Check your bill history for more details.

Your bill hasn’t changed much from last month. You can check your bill history.

Your bill went [[up/down]] by $[[n.nn]] since last month. Take a look at the difference.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1280713?app-id=idpui

<ol><li>When inserting or removing the SIM card, power off the device before opening the SIM tray. <img alt="device 5029/9006420_01.jpg" src="https://www.att.com/devicehowtomedia/image/5029/9006420_01.jpg"></img></li><li>Use the SIM eject tool or a paper clip to remove the SIM tray. Note: Press in firmly to eject the SIM tray. <img alt="device 5029/9006420_02.jpg" src="https://www.att.com/devicehowtomedia/image/5029/9006420_02.jpg"></img></li><li>Remove or place the SIM card into the SIM tray. Note: A <a target="_blank" href="https://support.apple.com/en-us/HT202645" style="color: rgb(1, 116, 172);text-decoration: none;cursor: pointer;font-family: Arial, Helvetica, sans-serif;font-size: 12px;font-style: italic;">SIM card</a> is required in order to use cellular services when connecting to the AT&amp;T network. <img alt="device 5029/9006420_03.jpg" src="https://www.att.com/devicehowtomedia/image/5029/9006420_03.jpg"></img></li><li>Push the SIM tray back in until it clicks into place and is flush with the side of the device. <img alt="device 5029/9006420_04.jpg" src="https://www.att.com/devicehowtomedia/image/5029/9006420_04.jpg"></img></li><li>Turn iPhone back on, press and hold the Sleep/Wake button until the Apple logo appears. <img alt="device 5029/9006420_05.jpg" src="https://www.att.com/devicehowtomedia/image/5029/9006420_05.jpg"></img></li><li>If a SIM is not in the device, &quot;No SIM&quot; will display at the top of the screen. Note: Learn more from Apple support articles: <a target="_blank" href="https://support.apple.com/en-us/HT201420" style="color: rgb(1, 116, 172);text-decoration: none;cursor: pointer;font-family: Arial, Helvetica, sans-serif;font-size: 12px;font-style: italic;">If you get an alert about the SIM card in your iPhone</a> or <a target="_blank" href="https://support.apple.com/en-us/HT201337" style="color: rgb(1, 116, 172);text-decoration: none;cursor: pointer;font-family: Arial, Helvetica, sans-serif;font-size: 12px;font-style: italic;">Remove the SIM card from your iPhone or iPad</a>. <img alt="device 5029/9006420_06.jpg" src="https://www.att.com/devicehowtomedia/image/5029/9006420_06.jpg"></img></li></ol>

Insert SIM card

Did you get the help you needed?

Additional support