Set up Voicemail or Answering Machine

Learn to set up and access the voicemail functions on your device.

INSTRUCTIONS & INFO

To set up your voicemail, dial 1 on your connected home phone.
Follow the prompts to create and enter a 4 to 15-digit voicemail password.
Note: Your password can be any random 4 to 15-digit number and should be difficult for someone to discover. Avoid using your mobile number or any portion of it in your password.
Record your personal greeting, then press the # key.
After completing the setup process, press the * key to return to the Main Menu.
When you have a new voicemail, the voicemail LED will blink green and you will hear an intermittent dial tone when you pick up your phone.
If you choose to use an answering machine instead of voicemail, you will need to set your answering machine to pickup calls before voicemail, which is fewer than 4 rings. Or, you can remove voicemail from your account by calling AT&T Customer Care by dialing 611 from your connected phone or 800-331-0500.
Note: Messages left on your network voicemail will not be reflected on your phone.
If you have a standalone answering machine, you can plug it into the Phone 2 port on the back of your Wireless Home Phone device.
Note: The Phone 2 port uses the same phone number as the Phone 1 port.