Make & Receive an AT&T Video Call
Which device do you want help with?

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

INSTRUCTIONS & INFO
Prenote info
All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.
  1. MAKE A VIDEO CALL: From the home screen, select the Phone app.
  2. From the Dial pad, enter the desired number, then select the Video Call icon.
    Note: The Video Call icon displays in green if the person has the capability to receive a Video Call and grey if the person does not have the capability to receive a Video Call. If you make a call to someone on a different mobile operator that interoperates with AT&T, the button may not turn green until they set up HD Voice.
  3. MAKE A VIDEO CALL FROM THE CONTACTS LIST: Select the Contacts tab, then select the desired contact. Select the Video call icon.
  4. SWITCH BETWEEN FRONT AND REAR CAMERAS: Select Switch camera
    Note: The person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.
  5. STOP SHARING IMAGE: Select Switch call type, then select Hide me.
  6. SWITCH TO VOICE CALL: Select Switch call type, then select Voice.
  7. SWITCH TO VIDEO CALL: Select Switch call type, then select Video.
  8. ADD CALL: Select Add call, then enter the desired number and select the Call icon.
    Note: You can add up to 5 people to the video call. The person talking is shown onscreen at that time. Group video calling may not work for those using a different mobile operator.
  9. RESPOND TO AN INCOMING CALL: Select and drag the Video call icon in any direction to accept a voice call, the Voice only icon in any direction to accept a voice call and the Decline icon in any direction to decline a call.
  10. TURN ON/OFF AT&T VIDEO CALL: From the Dial pad, select the Menu icon. Select Call settings.
  11. Select Video Call, then select the Video Call switch to turn it on or off.

Did you get the help you needed?