App Troubleshooting
Which device do you want help with?

App Troubleshooting

Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.

INSTRUCTIONS & INFO
  1. CLEAR APP CACHE: Swipe down from the Notification bar, then select the Settings icon > Apps > desired app > Storage > Clear cache.

    step 1

  2. FORCE STOP AN APP: From the App info screen, select Force stop. Select Force stop to confirm.

    step 2

  3. CHECK FOR APP UPDATE: From the home screen, select the Play Store app > Menu icon > My apps & games > UPDATE or UPDATE ALL.

    step 3

  4. REMOVE AN APP: Select UNINSTALL. Select OK to confirm.

    step 4

  5. REINSTALL AN APP: Select INSTALL.

    step 5

Did you get the help you needed?