Secure My Device
Which device do you want help with?
Change device

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, pattern, or fingerprint), get your PUK code, or request your device be unlocked from the AT&T network.
INSTRUCTIONS & INFO
  1. SET A SECURITY LOCK: Swipe down from the Notification bar, then select the Settings icon.
    device 5200/9007010_01.jpg
  2. Scroll to and select Security & Location. 
    device 5200/9007010_02.jpg
  3. Select Fingerprint.
    Note: Read the Unlock with fingerprint prompt, then select NEXT.
    device 5200/9007010_03.jpg
  4. Select the desired backup screen lock method.
    Note: For this demonstration "Fingerprint + Pattern" was selected. If you forget your Pattern lock and did not set up a Fingerprint backup, you will have to reset your device. See the Reset Device tutorial for alternate reset instructions.
    device 5200/9007010_04.jpg
  5. Draw your pattern, then select CONTINUE. Draw it again, then select CONFIRM. 
    device 5200/9007010_05.jpg
  6. Select desired display option for notifications, then select DONE.
    device 5200/9007010_06.jpg
  7. Select NEXT.
    Note: Review the prompt, then select NEXT.
    device 5200/9007010_07.jpg
  8. To begin recording your fingerprint, place your finger on the fingerprint scanner at the bottom of the device then follow the prompts. When you are finished recording your fingerprint, select DONE.
    device 5200/9007010_08.jpg
  9. LOG IN USING THE SECURITY LOCK: From the lock screen, place your finger on the fingerprint scanner at the bottom of the screen.
    device 5200/9007010_09.jpg
  10. CHANGE LOCK SCREEN TIMEOUT: From the Security screen, select Settings icon next to Screen lock.
    device 5200/9007010_10.jpg
  11. Select Automatically lock, then select the desired timeout duration.
    device 5200/9007010_11.jpg
  12. CHANGE LOCK TYPE: Swipe down from the Notification bar, then select the Settings icon > select Security & location > Screen lock > enter your current pattern lock > select the desired screen lock type and follow prompts to complete set up.
    device 5200/9007010_12.jpg

  13. To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit www.att.com/deviceunlock.


    Note: If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code to unlock your SIM card.
    device 5200/9007010_13.jpg

Did you get the help you needed?