Backup & Restore with a Computer
Which device do you want help with?
Change device

Backup & Restore with a Computer

Backup photos, files, and contacts to increase device memory or transfer to another device.
INSTRUCTIONS & INFO
  1. TRANSFER MEDIA TO/FROM A PC: With the device powered on, insert the USB-C end of the USB-C cable into the port on the bottom of the device. Insert the USB end of the USB-C cable into an open port on the computer.
    device 5210/9006125_01.jpg
  2. To place the device into the correct USB mode, swipe down from the Notification bar, then select the Android System drop down menu > Charging notification > Transfer files or Transfer images.
    device 5210/9006125_02.jpg
  3. Click the File Explorer icon, then click This PC.
    device 5210/9006125_03.jpg
  4. Click the device name, then navigate to the desired folder.
    device 5210/9006125_04.jpg
  5. Drag and drop files to/from the device drive to transfer.
    device 5210/9006125_05.jpg
  6. TRANSFER MEDIA TO/FROM A MAC: You need the Android File Transfer App to facilitate communication between your device and a Mac computer. Download and install the Android File Transfer app.
    device 5210/9006125_06.jpg
  7. With the device powered on, insert the USB-C end of the USB-C cable into the port on the device. Then insert the USB end of the USB-C cable into an open port on the computer.
    device 5210/9006125_07.jpg
  8. To place the device into the correct USB mode, swipe down from the Notification bar then select the Android System drop down menu > Charging notification > Transfer files or Transfer images.
    device 5210/9006125_08.jpg
  9. Once the phone is connected to the computer, the Android File Transfer App will open automatically. Drag and drop the desired files to/from the device to transfer.
    device 5210/9006125_09.jpg

Did you get the help you needed?