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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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Internet support

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

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https://services.att.com/kmservices/v2/contents/KM1152120?app-id=idpui

<ol><li>You can download the update via Firmware Over the Air (FOTA). <br></li><li>Although there should be no impacts to settings or data, we recommend that you back up your media files prior to upgrading the software.<br></li><li>This update removes the shortcut dialing to emergency services. Previously, customers were complaining of 911 dialing unintentionally from their 871A. This could be triggered by pressing and holding the <strong>Send</strong> key, pressing <strong>Send</strong> again and pressing the <strong>left soft</strong> key to confirm.<br></li></ol>

Getting started

<strong>To update the software</strong><br><ol><li>Make sure your device is sufficiently charged and connected to the AT&amp;T network.<br></li><li>Select <strong>Settings</strong>&gt; <strong>AT&amp;T Software Update</strong> &gt; <strong>Check for Updates</strong>.<br></li><li>Follow the on-screen prompts to download and install the update.<br></li><li>The device automatically restarts once the new software successfully installs.<br></li></ol><br><strong>To verify the update</strong><br><ol><li>Select <strong>Settings</strong> &gt; <strong>About phone</strong>.<br></li><li>Your device has the latest software if the <strong>Software version</strong> matches the current update details.<br></li></ol>

Software update for the Alcatel 871A

Latest update

Getting started

Update & verify software

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