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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Tablet

Wearable

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https://services.att.com/kmservices/v2/contents/000104103?app-id=idpui

<p><img alt="Prenote info" height="45" src="https://www.att.com/ui/frameworks/rwd/2017.07/styles/2.2.0/images/svg/master/blue/numbers-letters/linear-info.svg" style="float: left;" width="45"></img></p>
<div style="padding: 2.0px 0.0px 0.0px 50.0px;clear: none;">For information about using multiple SIMs, visit <a href="https://www.att.com/support/article/wireless/KM1288682/" target="_blank">Use dual SIM phones</a>. </div>

<p>In this tutorial, you will learn how to:</p>
<p> </p>
<div style="padding-left: 30px;">• Locate SIM tray<br>• Insert or remove SIM<br> </div>
<div style="padding-left: 30px;"> </div>
<p>The <img alt="No SIM icon" src="https://www.att.com/devicehowtomedia/image/inline_images/samsung/os10/no_sim_icon.png"></img> <strong>No SIM icon</strong> will be displayed in the <strong>Notification bar</strong> when there is no SIM card in the device.</p>
<hr></hr>
<p> </p>
<h2>Locate SIM tray</h2>
<p style="padding-left: 30px;">The SIM tray is located on the upper left side of the device. To insert a SIM, insert a <strong>SIM tool</strong> into the <strong>small hole</strong> to eject the SIM.<br><br><img alt="Image 01" src="https://www.att.com/scmsassets/device_help/mobile/android_14/motorolaxt24512_9006420_01.jpg" title="Image 01"></img></p>
<hr></hr>
<p> </p>
<h2>Insert or remove SIM </h2>
<p style="padding-left: 30px;">Insert or remove the <strong>Nano-SIM card</strong> into the <strong>SIM tray</strong> with the gold contacts facing down and the notched edge on the bottom right. Gently press the <strong>SIM card</strong> in until it clicks into place.</p>
<p style="padding-left: 30px;"> </p>
<p><img alt="Image 02" src="https://www.att.com/scmsassets/device_help/mobile/android_14/motorolaxt24512_9006420_02.jpg" title="Image 02"></img></p>
<hr></hr>
<p> </p>
<h2>Storage</h2>
<div style="padding-left: 30px;"><strong>Internal Memory</strong>: Up to 256GB</div>

Insert or Remove SIM

Locate SIM tray

Insert or remove SIM

Storage

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