Call Features
Which device do you want help with?
Change device

Call Features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

INSTRUCTIONS & INFO

Prenote infoWhile on an active call, the  Phone icon will display in the Notification bar. To learn about calling or using your device in other countries, visit the AT&T International website.

In this tutorial, you will learn how to:

 

• In-call options

• Use speed dial

• Use your phone while on an active call

• Create a conference call

• Decline a call with a text message

• Enable/disable call waiting

• Swap between active calls

 

 

In-call options

While on an active call, the following options will be available:

 

Image 1

 

• HOLD/RESUME CALL: Select the menu icon Menu icon, then select Hold call.

• SHOW/HIDE KEYPAD: Select the Keypad icon.

• ENABLE/DISABLE SPEAKERPHONE: Select the Speaker icon.

• MUTE/UNMUTE: Select the Mute icon.

• END CALL: Select the End call icon.

 

Use speed dial

From the keypad, select and hold the desired Speed dial number.

 

Note: To assign a number to speed dial, select the dots Menu icon > Speed dial numbers > enter the desired contact. 

 

Image 2

 

Use your phone while on an active call

While on an active call, select the Home key to access the home screen. To return to an active call, swipe down from Notification bar, then select the Active call.

 

Image 3

 

 

Create a conference call

From an active call, select the Add call icon and follow the prompts. To end a call, select the End call icon.

 

Note: When creating a Conference call, after connecting with a second caller, you will need to select Merge to combine the separate phone calls. The End call icon is the same icon in a single call or conference call.

 

Image 4

 

Decline a call with a text message

When receiving a call, swipe up from the bottom of the screen to decline a phone call and send a text message. Select the desired text message to send, or select Write a new message to write your own.

 

Note: To create or edit text message replies, from the home screen, select the phone Phone app > menu Menu icon > Settings > Quick decline messages > desired message to edit.

 

Image 5

 

Enable/disable call waiting

Call waiting allows you to accept additional incoming phone calls and put a currently active call on hold. To enable this feature, from the Phone app, select the Menu icon Menu icon > Settings > scroll to and select Supplementary services > select the Call waiting switch.
 
Image 6

 

 

Swap between active calls

While call waiting is enabled and a call is put on hold, select Swap next to the desired call to return to the held call.
 
Image 7

Did you get the help you needed?