Use Pixel Call Assist to screen incoming and unwanted calls, wait on hold less, get to the right department quicker, and more.
In this tutorial, you will learn how to:
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• Access Call Assist
• Use Call Screen
• Enable or disable Direct My Call
• Use Hold for Me
• Get wait time estimates
• Enable or disable Clear Calling
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From the home screen, select the Phone app. Select the Menu icon, then select Settings. Call Assist features are displayed under ASSISTIVE. Select the desired assistive option to access its settings.
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1. Call Screen is disabled by default. To enable or disable Call Screen, from the Phone settings screen, select Call Screen, then select the Automatically screen calls switch.
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2. To use Call Screen, select Screen when you receive an incoming call.
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3. Google Assistant will ask the caller why they are calling. Using the live transcription, you can view the callers response, then select the following option.
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• ASK ANOTHER QUESTION: Swipe to and select the desired automated response to have Google Assistant ask the caller another question.Â
• DECLINE CALL: Select the Decline call icon.
• ACCEPT CALL: Select the Accept call icon.
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Direct My Call transcribes and read through phone menu options while you are in an automated voice call. Direct My Call is disabled by default. To enable Direct My Call, from the Phone settings screen, select Direct My Call, then select the Direct My Call switch.
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1. Hold for Me allows you to have your Google Assistant wait for you when a business puts your call on hold. To enable this feature, from the Phone settings screen, select Hold for Me, then select the Hold for Me switch.
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2. When you are put on hold, select Hold for me, then select Start.
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3. When a response is prompted or when the call is ready for you, your phone will ring and vibrate. Select Return to call to resume the call.
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Wait Times is always on to provide you with an estimated wait time when your call is on hold. When your call is held by a business, the wait time will be displayed.
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1. Clear Calling reduces background noises and enhance the audio quality of calls. To enable Clear Calling, swipe down from the Notification bar with two fingers, then select the  Settings icon. Select Sound & vibration.
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2. Scroll to and select Clear Calling, then select the Use Clear Calling switch.
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