Secure My Device
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Secure My Device

Lock or unlock your device, set a security lock type (pin, password, pattern, face unlock or fingerprint), get your PUK code, or request your device be unlocked.

INSTRUCTIONS & INFO

Prenote info

You will also need a screen lock enabled and a Google account added. Android Factory Reset Protection is now available on devices with software version 5.1 or later. To view your software version, visit the Software Version tutorial. To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit www.att.com/deviceunlock. If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code.

In this tutorial, you will learn how to:

 

• Set a security lock
• Set up Fingerprint Unlock
• Set up Face Unlock
• Change lock type
• Change lock screen timeout
•  Lock and unlock device

 

 

Set a security lock

1. Swipe down from the Notification bar with two fingers, then select the Settings icon. Scroll to and select Security & privacy.

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2. Select Device unlock > Screen lock > select the desired backup screen lock method and follow the prompts to complete set up.
 
Note: If you choose Pattern lock, you will have to factory reset your device if you forget your Pattern lock. Visit the Reset Device tutorial for alternate reset instructions.

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3. Edit Lock screen notification settings as desired, then select Done.

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Set up Fingerprint Unlock

1. From the Security & privacy screen, select Device unlock > Face & Fingerprint Unlock > enter your screen lock > select Fingerprint Unlock.

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2. Review and scroll through the Set up Fingerprint Unlock prompt, then select I agree to continue.

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3. Select Start and follow the prompt to complete setup. When finished, select Done.
 
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Set up Face Unlock

1. From the Security & privacy screen, select Device unlock > Face & Fingerprint Unlock > enter your screen lock > select Face Unlock.

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2. Review the Set up Face Unlock prompt, then select I agree to continue.

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3. Select Start and follow the prompt to complete setup. When finished, select Done.
 
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Change lock type

From the Security & privacy screen, select Screen lock > enter your current pattern lock > select the desired screen lock type and follow prompts to complete set up.
 

 

Change lock screen timeout

1. From the Device unlock screen, select the  Settings icon next to Screen lock.

2. Select Lock after screen timeout, then select the desired timeout duration.

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Lock and unlock device


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• LOG IN USING THE SECURITY LOCK: If using fingerprint unlock, place your finger on the fingerprint sensor located on the screen. To use face recognition, raise your phone in front of your face to unlock your device.


• LOCK DEVICE: Press the Power/Lock button located on the right side of the device.

Note: To use your backup screen lock, from the lock screen, swipe up from the bottom of the screen then enter your backup screen lock.

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