App Troubleshooting
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App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

INSTRUCTIONS & INFO

Prenote infoIf the AT&T amiGO Jr Tabâ„¢ is in Kids Space, you will have to leave Kids Space to access the device's full settings. To leave Kids Space, select and hold the Image Parent Menu icon > select Exit Kids space > Turn off > enter your password > select Next. For more assistance, visit the Exit Kids Space tutorial.

In this tutorial, you will learn how to:
 

• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app

 

 

Clear the app cache

1. Swipe down from the Notification bar with two fingers, then select the  Settings icon.
 
2. Scroll to and select Apps.
 
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3. Select View all apps.
 
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4. Navigate to and select the desired app.
 
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5. Select Storage & cache.
 
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6. Select CLEAR CACHE.
 
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Force an app to stop 

From the desired app info screen, select FORCE STOP.

Note: You will be prompted to select OK to confirm.

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Check for app updates

1. From the home screen, select the Play Store app then select the Account icon. Select Manage apps & device.

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2. Select Updates available.

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3. Select Update next to the desired app or select Update all to download all available app updates. 

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Remove an app

From the desired app page in the Play Store, select Uninstall.

Note: You will be prompted to select Uninstall again to confirm.
 
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Reinstall an app

From the desired app page in the Play Store, select Install.
 
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