Limited or No Mobile Connectivity

In this tutorial, you will learn how to:

 

• Check LED network status

• Check network status from a connected device 
• View/unblock blocked devices 

 

Check LED network status 

If your 5G Gateway’s Mobile network is not found, check the LED status first. A green light on the 4G or 5G shows strong signal strength, a blue light indicates a fair signal strength, a red light indicates a poor signal strength, a blinking red LED indicates there is an issue with the SIM card, and no LED indicates no connection to the mobile network.

 

Note: For optimal placement, place your 5G Gateway on a higher shelf and near a window. Try to avoid placing the device near items that may interfere with wireless network signal, such as large appliances, microwaves, stone or concrete walls, metal cabinets, computer monitors or televisions screens.

 

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Check network status from a connected device

1. You can also check the strength of your cellular connection from the Web admin page. Ensure that your device is connected to the 5G Gateway via Wi-Fi or Ethernet. From your connected device's web browser, go to http://attwifi.manager or https://192.168.1.1. Enter your password, then click Login.

 

Note: Ensure that your device is connected to your 5G Gateway's Wi-Fi network. For more information, please see the Connect Devices to Wi-Fi or Connect PC or Mac to Wi-Fi tutorials. If this is your first time logging into the Web admin page, the default password will be ‘admin’. You may be prompted to change the admin password. 

 

 

2. Click the Network drop-down menu, then click Status.

 

 

3. Your signal strength will be displayed next to Cellular Signal strength.

 

Note: If on the Web Admin page there is no Cellular or poor cellular signal, try moving your 5G gateway to another area, preferably closer to a window to get better signal strength.

 

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View/unblock blocked devices

1. If you cannot find the 5G Gateway’s network, your connected device may be on the Blocked Devices list. From the Web Admin’s dashboard, click the Security drop-down menu, then click Blocked Devices.

 

 

2. Blocked devices will be displayed under the Blocked Devices List.

 

 

3. To unblock a device, click the Delete icon next to the desired device.