App Troubleshooting
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App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

INSTRUCTIONS & INFO

In this tutorial, you will learn how to:
 

• Clear the app cache
• Force stop an app
• Check for app updates
• Remove an app
• Reinstall an app

 

Clear app cache

1. Swipe down from the Notification bar with two fingers, then select the  Settings icon.
 
2. Select Apps > See all apps > desired app > Storage & cache > Clear cache.

Note: If recently opened apps appear at the top of the Apps & notifications screen, select See all apps to get to the App info screen.
 
Image 1
 

 

 

Force stop an app

From the All apps screen, select the desired app, then select Force stop.

Note: You will be prompted to select OK to confirm.

Image 2 

 

 

Check for app updates

From the home screen, select the  Play Store app >  Account icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates.
 
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Remove an app

From the desired App page in the Play Store, select Uninstall, then select Uninstall again to confirm.
 
Image 4

 

 

Reinstall an app

From the desired App page in the Play Store, select Install to reinstall.
 
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