eSIM

In this tutorial, you'll learn how to:

• Set up an upgrade device
• Set up a new line during device setup
• Set up a line after device setup
• Manage cellular plans (for devices with multiple lines of service)
• Switch cellular plan for a phone call (for devices with multiple lines of service)
• Switch cellular plan for a message (for devices with multiple lines of service)
• Delete an eSIM

If you're trying to find the EID for your associated eSIM, go to the Find IMEI, Serial number, & EID tutorial.

Set up an upgrade device

1. Turn your iPhone on by pressing and holding the Side button until the Apple logo displays.



2. Swipe up from the "Hello" screen.

Note: If you're blind or have low vision, you can turn on VoiceOver or Zoom from the Hello screen. To find your IMEI and EID, select the  Info icon in the lower right corner of the screen.

3. Select your language.

4. Select your country or region.

Note: Keep in mind, this affects how information will look on your device, including date, time, contacts, and more.

7. Place the picture of your new iPhone's screen within the frame that opens on your current iPhone. On your current iPhone, select Set Up for Me.

8. Confirm your phone number after completing the Quick Start process. If the correct phone number displays, select Next. You'll then be asked to confirm your Zip Code.

• If you bought your new device from AT&T, you may enter the ZIP Code that your device was shipped to or the billing ZIP Code associated with your account.
• If you bought your device from Apple, you must enter the billing ZIP Code associated with your account.

The device will download the eSIM in the background and activate your service on this new device while you continue to setup your device. This process may take a few minutes.

Note: This phone number should match the one provided when you purchased your iPhone. If not, please contact AT&T immediately.

9. Follow the prompts to continue setting up your device.

Set up a new line during device setup

IMPORTANT: If you are transferring your phone number from a different provider, before turning on your phone, go to att.com/activatenow and enter your phone number and ZIP Code.

1. Turn your iPhone on by pressing and holding the Side button until the Apple logo displays.



2. Swipe up from the "Hello" screen.

Note: If you're blind or have low vision, you can turn on VoiceOver or Zoom from the Hello screen. To find your IMEI/MEID and ICCID, select  Info icon in the lower right corner of the screen.



3. Select your language.



4. Select your country or region.

Note: Keep in mind, this affects how information will look on your device, including date, time, contacts, and more.



5. Edit the Appearance as desired, then select Continue.

 

6. Review the Quick Start prompt. Select Set Up Without Another Device to set up your iPhone manually.

Note: Quick Start is a feature that allows you to transfer data and content from an old device to your new one during set up. On your old device select Continue > hold up your new iPhone to the camera of the old phone > enter the old device's passcode on your new device.



7. Select the desired Wi-Fi network then follow the prompts to connect.

Note: Get help activating AT&T cell service or if you can't connect to Wi-Fi.



8. Your device will automatically attempt to download the eSIM and connect to the AT&T cellular network. Select Continue. When you receive a prompt saying your device is activated, select Done.



9. Follow the prompts to continue setting up your device.

Download eSIM after device setup

1. Select the  Settings app from your home screen. Select Cellular, then Add eSIM.

Manage multiple lines on one device

1. To switch between lines of service, from the Cellular screen, select the desired plan.



2. Edit the Line's settings as desired.

Switch line for phone call

1. From the Keypad in the  Phone app, select the current line.

Note: Keep in mind, while on the current line, incoming calls to the other line will route straight to voicemail.



2. Select the new line you want to switch to.

Switch line for message

1. When composing a message in the  Messages app, select the current line.



2. Select the new line.

Delete an eSIM

Once an eSIM is deleted, you'll lose your connection to the AT&T cellular network for this line of service on the device. From the Cellular menu in Settings, choose the line of service you want to delete. Select Delete eSIM.

Note: You'll be prompted to select Delete eSIM to confirm.