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<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Tablet

Apple

cloudoemsi

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/000097253?app-id=idpui

<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: rgb(24, 24, 24);font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: rgb(255, 255, 255);">In this tutorial, you will learn how to:</p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: rgb(24, 24, 24);font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: rgb(255, 255, 255);"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px 0px 0px 30px;color: rgb(24, 24, 24);font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: rgb(255, 255, 255);">• Turn on device<br style="box-sizing: border-box;">• Turn off device<br style="box-sizing: border-box;">• Lock and unlock device</p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px 0px 0px 30px;color: rgb(24, 24, 24);font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: rgb(255, 255, 255);"> </p>
<h2>Turn on device</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px 0px 0px 30px;color: rgb(24, 24, 24);font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: rgb(255, 255, 255);">Press and hold the <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Side button</strong> until the Apple logo displays.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://www.att.com/scmsassets/device_help/mobile/ios_18/iphone_9006108_01.jpg" alt="Image 1" title="Image 1" width="339" height="356"></img> </p>
<p> </p>
<hr style="box-sizing: content-box;height: 1px;border-right-width: 0px;border-bottom-width: 0px;border-left-width: 0px;padding: 0px;display: block;clear: both;color: rgb(24, 24, 24);font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: rgb(255, 255, 255);"></hr>
<p> </p>
<h2>Turn off device</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px 0px 0px 30px;color: rgb(24, 24, 24);font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: rgb(255, 255, 255);">Press and hold the <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Side button</strong> and the <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Volume up</strong> or <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">down button</strong> until the slider appears. Drag the <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">slider</strong> to turn your iPhone completely off.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://www.att.com/scmsassets/device_help/mobile/ios_18/iphone_9006108_02.jpg" alt="Image 2" title="Image 2" width="339" height="356"></img> </p>
<p> </p>
<hr style="box-sizing: content-box;height: 1px;border-right-width: 0px;border-bottom-width: 0px;border-left-width: 0px;padding: 0px;display: block;clear: both;color: rgb(24, 24, 24);font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: rgb(255, 255, 255);"></hr>
<p> </p>
<h2>Lock and unlock device</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px 0px 0px 30px;color: rgb(24, 24, 24);font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: rgb(255, 255, 255);">Press the <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Side button</strong> then slide the <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">bottom bar</strong> up. To lock iPhone, press the <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Side button</strong>.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><em style="box-sizing: border-box;font-style: italic;">Note: iPhone locks automatically if your device is idle for 30 seconds. To adjust the screen lock time, select the <img style="box-sizing: border-box;border-width: 0px;vertical-align: middle;max-width: 100%;height: auto;margin-bottom: var(--lwc-spacingSmall,0.75rem);" alt="settings app" height="20" src="https://www.att.com/devicehowtomedia/image/inline_images/ios/settings.png" width="20"></img> <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Settings</strong> <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">app </strong>&gt; <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Display &amp; Brightness</strong> &gt; <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Auto-Lock</strong> &gt; desired <strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">lock time</strong>.</em><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><img src="https://www.att.com/scmsassets/device_help/mobile/ios_18/iphone_9006108_03.jpg" alt="Image 3" title="Image 3" width="339" height="356"></img> </p>

Power Device On or Off

Turn on device

Turn off device

Lock and unlock device

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