App Troubleshooting
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App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

INSTRUCTIONS & INFO

In this tutorial, you will learn how to:
 

• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app

 

Clear app cache

1. Swipe down from the Notification bar with two fingers, then select the  Settings icon.
 
2. Select Apps > See all apps  > desired app > Storage & cache > CLEAR CACHE.
 
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Force stop an app

From the Apps screen, select See all apps. Select the desired app, then select FORCE STOP.

Note: You will be prompted to select OK to confirm.

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Check for app updates

From the home screen, select the play store app Play Store app > Account icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates. 
 
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Remove an app

From the desired App page in the Play Store, select Uninstall then select Uninstall again to confirm. 
 
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Reinstall an app

From the desired App page in the Play Store, select Install to reinstall.
 
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