Change or Reset Voicemail Password
Which device do you want help with?
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
To change your voicemail password, you must have already Set Up Voicemail.
1. To change your voicemail password, from the home screen, swipe up from the center of the screen to access the Apps tray. Scroll to and select the 
Visual Voicemail app.
Visual Voicemail app.2. Select the 
Menu icon, then select Settings.
Menu icon, then select Settings. 
3. Select Change password, then follow the on-screen instructions.
4. Alternately, you can change your voicemail password using the voicemail interactive voice response (IVR). From the home screen, select the 
Phone app. Select and hold the 1 key > enter your existing password > 4 key > 2 key> 1 key > 1 key > enter your new password > # key.
Phone app. Select and hold the 1 key > enter your existing password > 4 key > 2 key> 1 key > 1 key > enter your new password > # key. Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.